Shipping & Delivery Policy
Thank you for choosing PrintMarq. We are committed to delivering your custom merchandise safely and on time. Please review our Shipping & Delivery Policy below.
1. Delivery Locations
PrintMarq offers shipping to customers across multiple regions. We deliver both domestically and internationally, depending on product availability and shipping services.
If your location is not listed during checkout, please contact our support team to discuss available shipping options.
2. Order Processing
- Standard orders are typically processed within 2–5 business days.
- Customized and personalized products may require additional production time depending on the product type, design complexity, and order quantity.
- Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been produced and prepared, it will be shipped using one of our trusted delivery partners.
3. Delivery Times
Estimated delivery times may vary depending on your location and the shipping method selected.
- Standard Shipping: Usually delivered within 3–7 business days after dispatch.
- Express Shipping: Available for selected locations and may arrive within 1–3 business days after dispatch.
- International Shipping: Delivery times vary by destination and may take 5–15 business days, excluding customs processing.
Please note that delivery estimates are not guaranteed and may be affected by weather conditions, holidays, customs clearance, or courier delays.
4. Shipping Charges
Shipping costs are calculated during checkout based on:
- Delivery destination
- Product type
- Order weight and dimensions
- Selected shipping method
Any applicable shipping charges will be displayed before your order is confirmed.
5. Free Shipping
PrintMarq may offer free shipping promotions on selected orders or during promotional campaigns. Eligibility and minimum order requirements will be clearly displayed on our website whenever applicable.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.
You can use the tracking information to monitor the status of your delivery.
7. Lost or Damaged Shipments
Every order is carefully packed to help ensure it arrives in excellent condition.
If your order arrives damaged, incomplete, or appears to be lost during transit, please contact our customer support team within 48 hours of delivery or the expected delivery date.
We will investigate the issue and provide an appropriate solution, including a replacement or refund where applicable.
8. International Shipping
PrintMarq ships internationally to many countries.
International customers should note that:
- Delivery times vary depending on the destination.
- Customs inspections may delay delivery.
- Import duties, taxes, customs charges, or other local fees are the responsibility of the customer unless otherwise stated.
- PrintMarq is not responsible for delays caused by customs authorities or local shipping carriers.
9. Delivery Delays
While we make every effort to deliver orders on schedule, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Customs clearance
- Courier service disruptions
- High order volumes
We appreciate your patience and will assist you whenever possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact our support team.
Email: Printmarqllc@gmail.com
Phone: +971 4 359 8830
Our team will be happy to assist you with your order and delivery inquiries.