Return & Refund Policy
Thank you for choosing PrintMarq. We want you to be completely satisfied with your purchase and our services. Since our products are customized according to each customer’s requirements, we have specific guidelines regarding returns, refunds, and exchanges.
Please review our policy below.
1. Return Eligibility
Due to the personalized nature of custom merchandise, returns are only accepted in the following cases:
- The product arrives damaged or defective.
- The wrong product, size, or design was delivered due to an error from PrintMarq.
- There was a mistake during the customization or production process.
Customers must contact us within 7 days of receiving their order to request a return or replacement.
The product must be unused and provided with relevant details such as order number and proof of purchase.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Customized or personalized products that were produced according to customer specifications.
- Products that have been used, washed, damaged, or altered.
- Items approved by the customer before production.
- Any products marked as non-returnable at the time of purchase.
3. Return Process
To request a return or replacement:
- Contact the PrintMarq support team.
- Provide your order number, details of the issue, and images/videos of the product if required.
- Our team will review your request and provide further instructions.
- If approved, we will guide you through the return or replacement process.
4. Return Shipping Fees
- If the issue is caused by PrintMarq, such as a defective product, incorrect item, or printing error, we will cover the return or replacement shipping costs.
- For approved returns due to other circumstances, shipping charges may be the customer’s responsibility.
5. Refunds
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed through the original payment method.
- Processing times may vary depending on your payment provider or bank.
- Any applicable shipping charges may not be refundable.
6. Exchanges
If you receive an incorrect, damaged, or defective product, PrintMarq may offer a replacement depending on product availability.
For customized products, exchanges for changes in design, color, size preference, or customer mistakes cannot be accepted once production has started.
7. Damaged or Defective Products
If your order arrives damaged or contains a manufacturing or printing defect, please contact us as soon as possible with supporting images.
Our team will review the issue and provide an appropriate solution, including replacement or refund where applicable.
Questions
If you have any questions regarding our Return & Refund Policy, please contact our customer support team:
Email: Printmarqllc@gmail.com
Phone: +971 4 359 8830
PrintMarq is committed to providing high-quality custom merchandise and ensuring a smooth experience for every customer.